Frequently Asked Questions

1. What products do you mainly supply?

We mainly supply grinding machines, lathes, testing equipment, spraying equipment, as well as matching spare parts and consumables. We also provide customized equipment according to customer requirements.

2. Do you provide OEM & ODM services?

Yes, we provide both OEM and ODM services. We can customize product parameters, logos, color, packaging, and configuration to meet your brand and market needs.

3. What is your minimum order quantity (MOQ)?

We accept small orders for testing and trial cooperation. For standard machines, MOQ is 1 set. For spare parts and consumables, we offer flexible MOQ to support our customers.

4. How long is your delivery time?

Delivery time is confirmed case by case through communication. It depends on equipment type, customization requirements, size, design changes, and our current production schedule. Exact lead time will be confirmed after detailed discussion.

5. How about the warranty and maintenance terms?

The specific warranty and maintenance period shall be negotiated between both parties.

6. Do you provide after-sales service and training?

Yes. We provide online operation training, video guidance, and lifetime technical support. We can also arrange on-site service if necessary.

7. Can you ship to our country?

Yes, we have rich export experience and can ship to most countries worldwide by sea, air, or express delivery. We will help arrange safe and economical transportation.

8. How can we place an order?

You can contact us by email or message to confirm the model, quantity, and detailed requirements. We will provide a proforma invoice for payment, and arrange production and delivery after payment is confirmed.

9. Factory Visit & Reservation

Welcome to visit our factory for on-site inspection.

Please make an appointment in advance via phone or email to ensure we arrange the reception and guidance for you.

10. Contact Us

Tel:+86 18657728628

Whatapp:+86 13695882200

Wechat：+86 18657728628

Email:   sales1@ftsmarts.com     

             ru0422@foxmail.com